Frequently Asked Questions
Yes! The B2B Wave eCommerce platform is designed and built specifically to cover the ordering and pricing requirements of most B2B and wholesale businesses.
The B2B Wave eCommerce platform is the easiest way to receive and process B2B orders. As a wholesaler, you can create customer accounts, add your products, send customers a private URL to your online portal, and then start receiving orders online 24/7.
The B2B Wave eCommerce platform is so simple to use that 90% of our clients usually do not need training. However, we are here to help! Contact us
and we'll arrange an online demo just for you.
No. The B2B Wave eCommerce platform is based on the Software as a Service (SaaS) model and is cloud-based. You access it through your regular browser (Chrome, Firefox, Internet Explorer 8+, Safari), and it works on all devices: desktops, laptops, tablets and smartphones.
Your website URL will look something like this: yourcompanyname.b2bwave.com (e.g. closets.b2bwave.com). You can also customise your URL if you choose to purchase our Business or Enterprise plan.
Yes, you can! If you already have your own domain (e.g. www.closets.co.uk), we can help you set up your B2B Wave eCommerce platform under your own subdomain (e.g. b2b.closets.co.uk).
The B2B Wave eCommerce platform is designed to provide you and your customers with the ultimate user-friendly experience. Most customers are comfortable with the B2B Wave ordering portal after placing just a couple of orders.
The B2B Wave eCommerce platform's ordering management system is simple — your customers can place orders for themselves; you can place orders for your customers; or your sales reps can place orders for your customers.
B2B Wave hosts and stores your data in a safe and secure data centre in London, England, that is monitored 24/7. Security is one of our number one priorities, and we take every measure necessary to prevent physical and network attacks.
No. We do not maintain a history of cancelled accounts.
Yes, of course! Contact us
with your request and we will get back to you as soon as possible. We make every effort to reply to customer requests within a few hours.