Frequently Asked Questions

Is B2B Wave just for B2B businesses?

Yes! The B2B Wave eCommerce platform is designed and built specifically to cover the ordering and pricing requirements of most B2B and wholesale businesses.

I am a wholesaler. How can I use B2B Wave?

The B2B Wave eCommerce platform is the easiest way to receive and process B2B orders. As a wholesaler, you can create customer accounts, add your products, send customers a private URL to your online portal, and then start receiving orders online 24/7.

I don't feel confident with online software. Can you educate me on how to use it?

The B2B Wave eCommerce platform is so simple to use that 90% of our clients usually do not need training. However, we are here to help! Contact us and we'll arrange an online demo just for you.

Do I have to download anything in order to use B2B Wave?

No. The B2B Wave eCommerce platform is based on the Software as a Service (SaaS) model and is cloud-based. You access it through your regular browser (Chrome, Firefox, Internet Explorer 8+, Safari), and it works on all devices: desktops, laptops, tablets and smartphones.

What will my domain URL look like?

Your website URL will look something like this: (e.g. You can also customise your URL if you choose to purchase our Business or Enterprise plan.

I have my own domain. Can I use B2B Wave under my own domain?

Yes, you can! If you already have your own domain (e.g., we can help you set up your B2B Wave eCommerce platform under your own subdomain (e.g.

Will my customers use my new online store, or will they keep calling and emailing me?

The B2B Wave eCommerce platform is designed to provide you and your customers with the ultimate user-friendly experience. Most customers are comfortable with the B2B Wave ordering portal after placing just a couple of orders.

Do my customers have to place all their orders online themselves?

The B2B Wave eCommerce platform's ordering management system is simple — your customers can place orders for themselves; you can place orders for your customers; or your sales reps can place orders for your customers.

Where is my data stored?

B2B Wave hosts and stores your data in a safe and secure data centre in London, England, that is monitored 24/7. Security is one of our number one priorities, and we take every measure necessary to prevent physical and network attacks.

If I cancel my account, do you still keep my data?

No. We do not maintain a history of cancelled accounts.

I didn't find what I was looking for. Can you help me?

Yes, of course! Contact us with your request and we will get back to you as soon as possible. We make every effort to reply to customer requests within a few hours.